๐ฃ๏ธ ask โก๏ธ ๐ค yes โก๏ธ ๐ ๏ธ deliver โก๏ธ โ 'what would you change?'
๐ What you need
- your portfolio sample
- price list
- notebook
- pen
- one shared phone
- adult nearby
โ Do this
- Pick the single most likely person from your complaint notebook. Go to them in person, with your sample in your hand.
- Show, then ask: 'I do this. It costs [price]. Would you like one?' Then close your mouth and let them answer, however long the silence lasts.
- If yes, agree the price, the delivery day and exactly what they get. Write all three in your notebook and read it back to them so there is no argument later.
- Deliver early rather than late, and deliver it finished โ no 'I will fix that part tomorrow'.
- Ask the one question that improves everything: 'What would you change about this?' Write their answer word for word and do not defend yourself.
- Ask for one referral: 'Who else do you know who needs this?' Write the name down and go there next.
๐ก Why it works
The gap between a plan and a business is one person saying yes and handing over money. Delivering early builds the reputation that no advertising can buy in a small community, and the 'what would you change' question gets you honest information that a satisfied nod never will. Referrals are how a zero-capital business grows without spending on marketing.
๐ฅ Challenge
Deliver a day earlier than you promised and watch what it does to their face.
๐ New words
referrala customer sending you the next customer
deliveryhanding over the finished work, complete, when you said you would
๐ค
First Sale
Tap when you have finished this module.